Refund Policy

This Refund Policy explains how refund requests are handled for purchases related to Acorn TCG. The process depends on where the purchase was completed: through the Apple App Store or through the Acorn web checkout.

Refund eligibility and applicable time limits are determined by the policies of the platform that processed the purchase and by any mandatory consumer protection laws applicable in the buyer's country. Nothing in this policy limits a buyer's mandatory consumer rights.

Purchases made through the Apple App Store are processed by Apple and are governed by Apple's refund policies. We cannot directly issue refunds for App Store transactions.

To request a refund for an App Store purchase, use Apple's Report a Problem service.

The Acorn web checkout currently offers Acorn Pro Lifetime as a one-time purchase. It is not a subscription, does not renew automatically, and does not result in recurring charges.

Web checkout purchases are processed by Paddle, our authorized reseller and Merchant of Record. Paddle is responsible for payment processing, applicable taxes, receipts, and refunds.

We do not establish a separate voluntary refund period for web checkout purchases. Refund eligibility and applicable time limits are determined by Paddle's Refund Policy and applicable consumer protection law.

To request a refund, contact hi@acorntcg.com as soon as possible after the purchase.

Please include:

• The email address used for the purchase.
• The Paddle transaction or receipt number.
• A brief explanation of the reason for the request.

Do not send payment card details.

We will review the request and, when eligible, initiate the refund through Paddle. Paddle, as the Merchant of Record, is responsible for processing the refund to the original payment method whenever possible.

Buyers may also submit a refund request directly through Paddle Buyer Support.

Once a refund is processed, the Acorn Pro Lifetime access associated with the refunded purchase will be revoked.

For questions about this policy or technical support, contact hi@acorntcg.com.